Reducing Downtime

Objective:

A senior care provider with multiple locations was grappling with ongoing technological challenges. Regular disruptions to work were caused by system failures or the staff’s inability to access essential care applications, causing stress among employees and residents. The organization's leadership acknowledged the strain caused by their outdated infrastructure and complex technology but lacked the expertise to address these issues effectively.

Solution:

Upon a referral from a partner organization, the senior care provider engaged slashBlue to develop a comprehensive technology roadmap, known as a slashBlueprint. This roadmap provided clear guidance on how to allocate their limited budget strategically, focusing on investments that would yield the most significant impact. The slashBlueprint also identified areas where unnecessary complexity and confusion could be eliminated, replaced by streamlined, user-friendly solutions that not only saved costs but also enhanced productivity.

Result:

Following the implementation of the slashBlueprint recommendations, the senior care provider experienced a notable improvement in their technology infrastructure, resulting in a 50% reduction in critical downtime incidents. Within three years, the organization transitioned from a state of technological chaos to one focused on optimization and continual improvement. This transformation led to a decrease in disruptions of daily operations and care services, an increase in staff satisfaction, and a reduction in resident complaints related to technological issues such as Wi-Fi access.