Instant Chat Based IT Support to Empower Your Community
a Nurse is trying to update a resident’s chart
a Team member needs to access Eldermark
an Executive Director is trying to present critical financials...
But network access is DOWN! Resident care and work have come to a stop.
Meanwhile...operations slow down, frustration builds, and focus shifts away from the mission: Resident Care.
Operations slow down
Frustration builds
Focus shifts away from the mission: Resident Care
Launched in 2024, slashBlue Chat has changed the game. A 50% reduction in ticket resolution times means Senior Living staff get support they need... when they need it.
Chat live with support
Supercharged Productivity
Staff get back to their heroic duties without delay.
Eliminated Frustration
Faster solutions mean happier teams and a better work environment.
Enhanced IT Efficiency
Internal IT teams can focus on strategy instead of drowning in tickets.
Stop wasting time managing tickets and requests...let your Tech staff focus on resolving issues and improving infrastructure.
slashBlue builds/operates Chat in your workflow to empower your I.T. team.
All The Tools To Run Chat with Your Help Desk
Custom AI Powered Workflows
Integrated into your Ticketing System
Community Branded Chat vAgent
Unlimited Users/Devices
slashBlue cares for of all your I.T., from Chat Help Desk to system admin.
We Do It All From Chat to Resolution- 24/7
Custom AI Powered Workflows
Managed Tickets Intake & Support
24/7 Response
Unlimited Users/Devices
Dedicated Account Team
Explore feature breakdowns, and select the best value for your community.
Co-Managed Ticketing System
Chat vAgent for all users/devices
Custom AI Powered Workflows - Ongoing
Community Branded Chat vAgent
24/7 Automated Chat Ticket Intake
Unlimited Users/Devices
Managed Ticket Intake (L0/L1)
24/7 Support
Dedicated Account Team
Fully Managed Help Desk
Chat vAgent for all users/devices
Custom AI Powered Workflows - Ongoing
Community Branded Chat vAgent
24/7 Automated Chat Ticket Intake
Unlimited Users/Devices
Managed Tickets Intake & Support (L0-L4)
24/7 Support
Dedicated Account Team
Currently our Chat based ticketing system works with AutoTask and ConnectWise.
vAgent stands for Virtual Agent. The Virtual Agent is the AI-powered chat that supports with ticket intake and initial information gathering. Users chat with the virtual agent until a live member of the Help Desk is available to support.
Custom AI-Powered workflows are rules created within the chat functionality to support custom processes for things such as requests, information gathering, rerouting for vendor specific support and much more.
Managed Ticket Intake L0-L1 refers to the act of creating a ticket and collecting all relevant user information. It also includes the ability to automate the resolution of certain ticket types such as password resets or kicking off the process for approvals.
Yes chat is always on and available. After normal support hours chat will be exclusively for the intake of tickets and automated resolution but no live agent will be supporting resolution until normal business hours resume. The chat vAgent will explain this to the user. In the case of Fully Managed slashBlue does staff a 24/7 Help Desk that is available to troubleshoot and resolve tickets day or night.
Community Branded vAgent means the chat interface is branded to your community so users know its your staff they are interacting with. In the case of Fully Managed you can opt for a community branded or slashBlue branded chat experience.
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