Be the Hero of Your Community

Instant Chat Based IT Support to Empower Your Community

Somewhere in your community...

  • a Nurse is trying to update a resident’s chart

  • a Team member needs to access Eldermark

  • an Executive Director is trying to present critical financials...

But network access is DOWN! Resident care and work have come to a stop.

What Happens Next?

Nothing. Your Team submits a ticket to IT and waits...

Meanwhile...operations slow down, frustration builds, and focus shifts away from the mission: Resident Care.

  • Operations slow down

  • Frustration builds

  • Focus shifts away from the mission: Resident Care

What if help arrived instantly?

Launched in 2024, slashBlue Chat has changed the game. A 50% reduction in ticket resolution times means Senior Living staff get support they need... when they need it.

  • Chat live with support

  • Supercharged Productivity

Staff get back to their heroic duties without delay.

  • Eliminated Frustration

Faster solutions mean happier teams and a better work environment.

  • Enhanced IT Efficiency

Internal IT teams can focus on strategy instead of drowning in tickets.

Chat Options to Fit Your Community

Stop wasting time managing tickets and requests...let your Tech staff focus on resolving issues and improving infrastructure.

Co-Managed

slashBlue builds/operates Chat in your workflow to empower your I.T. team.

Monthly Service

  • All The Tools To Run Chat with Your Help Desk

  • Custom AI Powered Workflows

  • Integrated into your Ticketing System

  • Community Branded Chat vAgent

  • Unlimited Users/Devices

Fully-Managed

slashBlue cares for of all your I.T., from Chat Help Desk to system admin.

Monthly Service

  • We Do It All From Chat to Resolution- 24/7

  • Custom AI Powered Workflows

  • Managed Tickets Intake & Support

  • 24/7 Response

  • Unlimited Users/Devices

  • Dedicated Account Team

Find the Perfect Plan for Your Community

Explore feature breakdowns, and select the best value for your community.

Co-Managed

  • Co-Managed Ticketing System

  • Chat vAgent for all users/devices

  • Custom AI Powered Workflows - Ongoing

  • Community Branded Chat vAgent

  • 24/7 Automated Chat Ticket Intake

  • Unlimited Users/Devices

  • Managed Ticket Intake (L0/L1)

  • 24/7 Support

  • Dedicated Account Team

Fully Managed

  • Fully Managed Help Desk

  • Chat vAgent for all users/devices

  • Custom AI Powered Workflows - Ongoing

  • Community Branded Chat vAgent

  • 24/7 Automated Chat Ticket Intake

  • Unlimited Users/Devices

  • Managed Tickets Intake & Support (L0-L4)

  • 24/7 Support

  • Dedicated Account Team

Frequently Asked Questions

What Ticketing System does your Chat System integrate with?

Currently our Chat based ticketing system works with AutoTask and ConnectWise.

What is a vAgent?

vAgent stands for Virtual Agent. The Virtual Agent is the AI-powered chat that supports with ticket intake and initial information gathering. Users chat with the virtual agent until a live member of the Help Desk is available to support.

What is an example of a Custom AI-Powered Workflows?

Custom AI-Powered workflows are rules created within the chat functionality to support custom processes for things such as requests, information gathering, rerouting for vendor specific support and much more.

What is Managed Ticket Intake L0/L1?

Managed Ticket Intake L0-L1 refers to the act of creating a ticket and collecting all relevant user information. It also includes the ability to automate the resolution of certain ticket types such as password resets or kicking off the process for approvals.

Is Chat really available 24/7?

Yes chat is always on and available. After normal support hours chat will be exclusively for the intake of tickets and automated resolution but no live agent will be supporting resolution until normal business hours resume. The chat vAgent will explain this to the user. In the case of Fully Managed slashBlue does staff a 24/7 Help Desk that is available to troubleshoot and resolve tickets day or night.

What does Community Branded Chat vAgent mean?

Community Branded vAgent means the chat interface is branded to your community so users know its your staff they are interacting with. In the case of Fully Managed you can opt for a community branded or slashBlue branded chat experience.

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